MARC Record from marc_nuls

LEADER: 03174cam 2200385 i 4500
001 9925412366501661
005 20191009172212.6
008 190412s2020 nyuabd b 001 0 eng
010 $a 2019010770
020 $a9781260455571$qhardcover
020 $a1260455572$qhardcover
035 $a99982103967
035 $a(OCoLC)1097364926
035 $a(OCoLC)on1097364926
040 $aDLC$beng$erda$cDLC$dOCLCO$dOCLCF$dJAS$dCLE$dEYM$dYDX
042 $apcc
050 00 $aRA416.3$b.J64 2020
082 00 $a338.4/73621$223
100 1 $aJohnson, David W.,$eauthor.
245 14 $aThe customer revolution in healthcare :$bdelivering kinder, smarter, affordable care for all /$cDavid W. Johnson.
264 1 $aNew York :$bMcGraw-Hill,$c[2020]
300 $axii, 318 pages :$billustrations, maps, charts ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
520 $a"Customer-centric, market-driven solutions for fixing America's broken healthcare system from one of the industry's most innovative thought leaders. Healthcare accounts for one-fifth of the U.S. economy. Everyone agrees that our current system is broken and needs repair. It must cost less, tackle chronic disease, and shift resources away from acute and specialty treatments into care management, behavioral health, and health promotion. The issue isn't what to do. It's how to do it. The answers lie in customer-driven reform, enlightened governmental regulation, and full-risk payment models that reward quality outcomes, service excellence, and efficient operations. Customers are demanding more value. In response, enlightened health companies are reconfiguring business models to deliver appropriate, accessible, holistic, reliable, and affordable care. According to this new model, caregivers inform and engage patients; payers reward health companies that deliver great outcomes and great service at competitive prices; health plans strive to keep their members as healthy as possible; investors fund innovative companies whose products and services delight customers; health companies employ liberating technologies that enhance system-wide access, fairness, safety, compassion, and affordability. In The Customer Revolution in Healthcare, top healthcare consultant and strategist David W. Johnson explains how aligning economic incentives with patient needs will deliver better outcomes at lower costs with superior customer service. The market will be won by disruptive, bottom-up, and customer-centric competitors who will deliver kinder, smarter, and cheaper care to all"--$cProvided by publisher.
505 2 $aRevolutionary conditions -- Revolutionary forces -- Revolutionary healthcare.
650 0 $aConsumer-driven health care.
650 0 $aMedical care.
650 0 $aMedical economics.
650 0 $aPatient satisfaction.
776 08 $iOnline version:$aJohnson, David W., author.$tCustomer revolution in healthcare$dNew York : McGraw-Hill, [2020]$z9781260455588$w(DLC) 2019018247
947 $hCIRCSTACKS$r31786103142839
980 $a99982103967