| Record ID | marc_miami_univ_ohio/allbibs0134.out:10966223:961 |
| Source | Miami University of Ohio |
| Download Link | /show-records/marc_miami_univ_ohio/allbibs0134.out:10966223:961?format=raw |
LEADER: 00961cam 2200277ia 4500
001 ocm43936852
005 20010223081249.0
008 000414s2000 enka b 001 0 eng
010 $a00032093
020 $a0471720348 (alk. paper)
040 $aDLC$cDLC$dUKM
042 $apcc
049 $aMIAA
050 00 $aHD9980.5$b.G776 2000
100 1 $aGrönroos, Christian,$d1947-
245 10 $aService management and marketing :$ba customer relationship management approach /$cChristian Grönroos
250 $a2nd ed
260 $aChichester ;$aNew York :$bWiley,$cc2000
300 $ax, 394 p. :$bill. ;$c25 cm
504 $aIncludes bibliographical references and index
650 0 $aService industries$xMarketing
650 0 $aCustomer services
907 $a.b28208080$b07-14-06$c02-23-01
998 $akngl$b05-03-01$cm$da$e-$feng$genk$h0$i1
947 $aupd kts
945 $g1$i35054024651800$j0$lkngli$o $p$0.00$q $r $s-$t0$u8$v7$w0$x0$y.i37272901$z05-03-01