| Record ID | marc_loc_updates/v38.i07.records.utf8:8572487:1170 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v38.i07.records.utf8:8572487:1170?format=raw |
LEADER: 01170cam a22003018a 4500
001 2006100398
003 DLC
005 20100212140755.0
008 061204s2007 nju b 001 0 eng
010 $a 2006100398
020 $a9780470065266 (pbk. : alk. paper)
020 $a0470065265 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.F563 2007
082 00 $a658.8/12$222
100 1 $aFinnegan, David.
245 10 $aImplementing CRM :$bfrom technology to knowledge /$cDavid Finnegan, Leslie P. Willcocks.
260 $aHoboken, NJ :$bJohn Wiley & Sons, Inc.,$cc2007.
263 $a0705
300 $ap. cm.
490 0 $aJohn Wiley series in information systems
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations$xManagement.
650 0 $aCustomer services.
700 1 $aWillcocks, Leslie.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip076/2006100398.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html