| Record ID | marc_loc_updates/v37.i31.records.utf8:2584081:1002 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i31.records.utf8:2584081:1002?format=raw |
LEADER: 01002cam a2200265 a 4500
001 91029770
003 DLC
005 20090728112609.0
008 910821r19921988nyu 001 0 eng
010 $a 91029770
020 $a0446393169 :$c$10.99 ($13.99 Can.)
040 $aDLC$cDLC$dDLC
043 $an-us---
050 10 $aHD9981.5$b.A42 1992
082 00 $a658.8/12$220
100 1 $aAlbrecht, Karl,$d1941-
245 10 $aAt America's service :$bhow your company can join the customer service revolution /$cKarl Albrecht ; [introduction by J.W. Marriott, Jr.].
250 $aWarner Books ed.
260 $aNew York, NY :$bWarner Books,$c1992.
300 $aix, 241 p. ;$c21 cm.
500 $aOriginally published: Homewood, Ill. : Dow Jones-Irwin, c1988.
500 $aIncludes index.
650 0 $aService industries$zUnited States$xManagement.
650 0 $aCustomer services$zUnited States$xManagement.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0914/91029770-d.html