| Record ID | marc_loc_updates/v36.i50.records.utf8:5062451:1614 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i50.records.utf8:5062451:1614?format=raw |
LEADER: 01614cam a22003134a 4500
001 2007034473
003 DLC
005 20081211091627.0
008 070817s2008 njua b 001 0 eng
010 $a 2007034473
020 $a9780470249277 (cloth)
020 $a0470249277 (cloth)
035 $a(OCoLC)ocn167501133
040 $aDLC$cDLC$dBAKER$dBTCTA$dC#P$dDLC
050 00 $aHG4621$b.K64 2008
082 00 $a658.8/12$222
100 1 $aKnapp, Rob,$d1946-
245 14 $aThe supernova advisor :$bcrossing the invisible bridge to exceptional client service and consistent growth /$cRob Knapp.
260 $aHoboken, N.J. :$bJohn Wiley & Sons,$cc2008.
300 $axxxi, 127 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
505 0 $aThe trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
650 0 $aInvestment advisor-client relationships.
650 0 $aCustomer relations.
650 0 $aInvestment advisors.
650 0 $aFinancial services industry$xManagement.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0741/2007034473-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0743/2007034473-t.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0804/2007034473-b.html