| Record ID | marc_loc_updates/v36.i42.records.utf8:19547076:945 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i42.records.utf8:19547076:945?format=raw |
LEADER: 00945cam a2200289 a 4500
001 2008298855
003 DLC
005 20081015150046.0
008 080827s2008 ilua 001 0 eng d
010 $a 2008298855
020 $a9781427796714
020 $a1427796718
035 $a(OCoLC)ocn190792454
040 $aBRL$cBRL$dYDXCP$dBAKER$dBTCTA$dDLC
042 $alccopycat
050 00 $aHF5415.5$b.S622 2008
082 00 $a658.8/12$222
100 1 $aSolomon, Robert.
245 14 $aThe art of client service /$cRobert Solomon.
260 $aNew York :$bKaplan,$cc2008.
300 $axxviii, 180 p. :$bill. ;$c20 cm.
500 $aIncludes index.
650 0 $aCustomer Services.
650 0 $aAdvertising.
650 0 $aMarketing.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0838/2008298855-d.html