| Record ID | marc_loc_updates/v36.i42.records.utf8:15648593:838 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i42.records.utf8:15648593:838?format=raw |
LEADER: 00838nam a22002534a 4500
001 2007407210
003 DLC
005 20081020142429.0
008 070824s2006 enk b 000 0 eng
010 $a 2007407210
020 $a9781861941268
020 $a1861941269
040 $aDLC$cDLC
050 00 $aQA76.9.S63$bS52 2006
100 1 $aShah, Satya.
245 10 $aOptimising customer support in contact centres using soft computing approach /$cby Satya Shah, Rajkumar Roy, and Ashutosh Tiwari.
260 $aCranfield, Bedfordshire, U.K. :$bCranfield University,$cc2006.
300 $a23 p. ;$c30 cm.
490 0 $aDecision engineering report series
504 $aIncludes bibliographical references (p. 21-23).
650 0 $aSoft computing.
650 0 $aCall centers.
700 1 $aRoy, R.$q(Rajkumar),$d1966-
700 1 $aTiwari, Ashutosh.