| Record ID | marc_loc_updates/v35.i23.records.utf8:8806033:1659 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i23.records.utf8:8806033:1659?format=raw |
LEADER: 01659cam a22003254a 4500
001 2006014055
003 DLC
005 20070530103835.0
008 060511s2006 njua b 001 0 eng
010 $a 2006014055
015 $aGBA662326$2bnb
016 7 $a013511768$2Uk
020 $a0471752940 (cloth)
020 $a9780471752943 (cloth)
035 $a(OCoLC)ocm68786660
035 $a(OCoLC)68786660$z(OCoLC)70671753$z(OCoLC)85029884
040 $aDLC$cDLC$dBAKER$dUKM$dC#P$dYDXCP$dBTCTA$dYUS$dDLC
042 $apcc
050 00 $aHD53$b.B353 2006
082 00 $a658.4/038$222
100 1 $aBaker, Ronald J.$q(Ronald Joseph),$d1962-
245 10 $aMeasure what matters to customers :$busing key predictive indicators /$cRonald J. Baker.
260 $aHoboken, N.J. :$bWiley,$cc2006.
300 $axxii, 186 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 163-169) and index.
505 0 $aThe canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
650 0 $aIntellectual capital.
650 0 $aKnowledge management.
650 0 $aSuccess in business.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html