| Record ID | marc_loc_updates/v35.i20.records.utf8:30060466:841 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i20.records.utf8:30060466:841?format=raw |
LEADER: 00841nam a22002538a 4500
001 2007018393
003 DLC
005 20070514125939.0
008 070514s2008 nju 000 0 eng
010 $a 2007018393
020 $a9780132343343 (hardback : alk. paper)
040 $aDLC$cDLC
043 $an-us---
050 00 $aHE9803.S68$bP37 2008
082 00 $a387.7068/3$222
100 1 $aParker, James F.$q(James Francis),$d1947-
245 10 $aDo the right thing :$bhow dedicated employees create loyal customers and large profits /$cJames F. Parker.
260 $aUpper Saddle River, N.J. :$bFT Press,$cc2008.
263 $a0710
300 $ap. cm.
610 10 $aSouthwest Airlines Co.$xManagement.
650 0 $aAirlines$zUnited States$xManagement
650 0 $aCustomer relations$zUnited States.
650 0 $aCustomer services$zUnited States.