| Record ID | marc_loc_updates/v35.i20.records.utf8:16367092:921 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i20.records.utf8:16367092:921?format=raw |
LEADER: 00921cam a22002774a 4500
001 2004047605
003 DLC
005 20070508132427.0
008 040331s2004 caua b 001 0 eng
010 $a 2004047605
020 $a1576752984
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.B3667 2004
082 00 $a658.8/12$222
100 1 $aBarlow, Janelle,$d1943-
245 10 $aBranded customer service :$bthe new competitive edge /$cJanelle Barlow and Paul Stewart.
250 $a1st ed.
260 $aSan Francisco, CA :$bBerrett-Koehler,$cc2004.
300 $axii, 259 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 243-2445) and index.
650 0 $aCustomer services.
650 0 $aBusiness names.
650 0 $aBrand name products.
700 1 $aStewart, Paul,$d1966-
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0715/2004047605-d.html