| Record ID | marc_loc_updates/v35.i15.records.utf8:13935642:722 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i15.records.utf8:13935642:722?format=raw |
LEADER: 00722nam a22002538a 4500
001 2007014588
003 DLC
005 20070409154531.0
008 070409s2007 nyu 000 0 eng
010 $a 2007014588
020 $a9780061228551
040 $aDLC$cDLC
050 00 $aHF5415.5$b.M166 2007
082 00 $a658.8/12$222
100 1 $aMarkert, Tom.
245 10 $aYou can't win a fight with your client & 49 other rules for providing great service /$cTom Markert.
250 $a1st ed.
260 $aNew York :$bHarperCollins Publishers,$cc2007.
263 $a0708
300 $ap. cm.
650 0 $aCustomer services.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aSuccess in business.