MARC Record from Library of Congress

LEADER: 04545cam a2200325 i 4500
001 2011041992
003 DLC
005 20120510082702.0
008 111103s2012 nyua b 001 0 eng
010 $a 2011041992
020 $a9781555707712 (pbk.)
040 $aDLC$beng$cDLC$erda
042 $apcc
043 $an-us---
050 00 $aZ711$b.L44 2012
082 00 $a025.5/2$223
245 00 $aLeading the reference renaissance :$btoday's ideas for tomorrow's cutting-edge services /$cedited by Marie L. Radford.
260 $aNew York :$bNeal-Schuman Publishers,$c[2012]
300 $axvii, 374 pages :$billustrations ;$c23 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
500 $aThe papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.
504 $aIncludes bibliographical references and index.
505 0 $aSetting reference free : reference services for the mobile age / Andrew Walsh -- Envisioning and creating reference futures / Marie L. Radford -- The reference user experience : it's up to you to design it / Steven J. Bell -- We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum -- The user experience and the librarian : now you see 'em, now you don't / James LaRue -- Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello -- Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway -- The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy -- Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt -- Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy -- Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber -- We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan -- More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier -- Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal -- Rolling out roving reference in an academic library / Sara Davidson -- Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe -- Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long -- Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel -- Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty -- Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White -- Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving -- Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova -- Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight -- Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown -- The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty -- Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson -- LibAnswers : improving asynchronous service / Lisa Campbell -- It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos -- Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter.
650 0 $aReference services (Libraries)$zUnited States.
650 0 $aElectronic reference services (Libraries)$zUnited States.
650 0 $aInternet in library reference services$zUnited States.
650 0 $aReference services (Libraries)$xForecasting.
700 1 $aRadford, Marie L.,$eeditor of compilation.