| Record ID | marc_loc_2016/BooksAll.2016.part34.utf8:141609129:1735 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part34.utf8:141609129:1735?format=raw |
LEADER: 01735cam a2200313 a 4500
001 2007032403
003 DLC
005 20080617084828.0
008 070815s2008 nyua b 001 0 eng
010 $a 2007032403
020 $a9780765621160 (cloth : alk. paper)
020 $a0765621169 (cloth : alk. paper)
035 $a(OCoLC)ocn166317476
035 $a(OCoLC)166317476
040 $aDLC$cDLC$dYDXCP$dBAKER$dBTCTA$dC#P$dIXA$dDLC
043 $an-us---
050 00 $aHD5713.6.U54$bG89 2008
082 00 $a331.12/042$222
100 1 $aGuy, Mary E.$q(Mary Ellen)
245 10 $aEmotional labor :$bputting the service in public service /$cMary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
260 $aArmonk, N.Y. :$bM.E. Sharpe,$cc2008.
300 $axvi, 238 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 219-230) and index.
505 0 $aEmotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
650 0 $aPublic service employment$zUnited States$xPsychological aspects.
650 0 $aSocial workers$zUnited States$xAttitudes.
700 1 $aNewman, Meredith A.,$d1949-
700 1 $aMastracci, Sharon H.,$d1968-
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/fy0803/2007032403.html