| Record ID | marc_loc_2016/BooksAll.2016.part34.utf8:13582240:800 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part34.utf8:13582240:800?format=raw |
LEADER: 00800cam a22002174a 4500
001 2006447225
003 DLC
005 20071219082036.0
008 060803s2000 pl a b 000 0 eng
010 $a 2006447225
020 $a8374171162
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.N52 2005
100 1 $aNicholls, Richard$q(Richard Floyd)
245 10 $aInteractions between service customers :$bmanaging on-site customer-to-costumer interactions for service advantage /$cRichard Nicholls.
260 $aPoznań :$bThe Poznań Uniwersity of Economics,$c2005.
300 $a272 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references.
650 0 $aCustomer services.
650 0 $aConsumer behavior.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy0802/2006447225.html