| Record ID | marc_loc_2016/BooksAll.2016.part32.utf8:197873314:1013 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part32.utf8:197873314:1013?format=raw |
LEADER: 01013cam a2200277 a 4500
001 2005299531
003 DLC
005 20050902151815.0
008 050805s2001 maua 001 0 eng d
010 $a 2005299531
015 $aGBA1-Y9420
020 $a1580624588
035 $a(OCoLC)ocm46395322
040 $aUKM$cUKM$dOMP$dOQX$dOCLCQ$dDLC
042 $alccopycat
050 00 $aHF5415.5$b.F66 2001
082 04 $a658.812$221
100 1 $aFord, Lisa.
245 10 $aExceptional customer service :$bgoing beyond your good service to exceed the customer's expectation /$cLisa Ford, David McNair, Bill Perry.
260 $aAvon, Mass. :$bAdams,$c2001.
300 $axii, 203 :$bill. ;$c23 cm.
500 $aIncludes index.
520 $aBy using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
650 0 $aCustomer services.
700 1 $aPerry, Bill.
700 1 $aMcNair, David.