| Record ID | marc_loc_2016/BooksAll.2016.part32.utf8:177707887:1210 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part32.utf8:177707887:1210?format=raw |
LEADER: 01210cam a22003134a 4500
001 2005055275
003 DLC
005 20060724203417.0
008 051101s2006 enka b 001 0 eng
010 $a 2005055275
020 $a1403997632 (cloth)
020 $a9781403997630
035 $a(OCoLC)ocm62326869
040 $aDLC$cDLC$dBWKUK$dBAKER$dDLC
042 $apcc
050 00 $aHF5415.5$b.R627 2006
082 00 $a658.8/12$222
100 1 $aRobinson, Sionade.
245 10 $aCustomer loyalty :$ba guide for time travelers /$cSionade Robinson and Lyn Etherington.
260 $aBasingstoke [England] ;$aNew York :$bPalgrave Macmillan,$c2006.
300 $axv, 174 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 170-171) and index.
650 0 $aCustomer relations.
650 0 $aBrand loyalty.
650 0 $aService industries.
700 1 $aEtherington, Lyn.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0634/2005055275-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0634/2005055275-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0634/2005055275-t.html