| Record ID | marc_loc_2016/BooksAll.2016.part31.utf8:208989632:1016 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part31.utf8:208989632:1016?format=raw |
LEADER: 01016cam a2200289 a 4500
001 2004268044
003 DLC
005 20040622184700.0
008 040115t20032002enka 001 0 eng d
010 $a 2004268044
015 $aGBA2-V8050
020 $a0470848898
035 $a(OCoLC)ocm50301847
040 $aUKM$cUKM$dOCLCQ$dVCB$dDLC
042 $alccopycat
050 00 $aHF5415.5$b.M3833 2003
082 04 $a658.812$221
100 1 $aMcKean, John,$d1956-
245 10 $aCustomers are people- :$bthe human touch /$cJohn McKean.
260 $aChichester :$bWiley,$c2003, c2002.
300 $ax, 313 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer relations.
650 0 $aRelationship marketing.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley045/2004268044.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley041/2004268044.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley041/2004268044.html