| Record ID | marc_loc_2016/BooksAll.2016.part31.utf8:169749256:1294 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part31.utf8:169749256:1294?format=raw |
LEADER: 01294cam a22003014a 4500
001 2004028848
003 DLC
005 20060722172407.0
008 041203s2005 njua b 001 0 eng
010 $a 2004028848
020 $a0471702862 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S626785 2005
082 00 $a658.8/12$222
100 1 $aSpector, Robert,$d1947-
245 14 $aThe Nordstrom way to customer service excellence :$ba handbook for implementing great service in your organization /$cRobert Spector and Patrick McCarthy.
260 $aHoboken, N.J. :$bJohn Wiley & Sons,$cc2005.
300 $axviii, 270 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 263) and index.
650 0 $aCustomer services$zUnited States$vHandbooks, manuals, etc.
610 20 $aNordstrom (Firm)$xManagement.
650 0 $aDepartment stores$zUnited States$xManagement.
700 1 $aMcCarthy, Patrick D.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip054/2004028848.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0617/2004028848-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0617/2004028848-d.html