| Record ID | marc_loc_2016/BooksAll.2016.part30.utf8:69874666:720 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part30.utf8:69874666:720?format=raw |
LEADER: 00720cam a22002414a 4500
001 2002427048
003 DLC
005 20021021083459.0
008 020722s2001 sa b 000 0 eng
010 $a 2002427048
020 $a1868881687
040 $aDLC$cDLC$dDLC
042 $apcc
043 $afb-----
050 00 $aHF5415.5$b.S555 2001
082 00 $a658.8/12$221
100 1 $aShonhiwa, Shepherd.
245 10 $aSignposts to service excellence :$bthe African paradigm /$cShepherd Shonhiwa.
250 $a1st ed.
260 $aPretoria :$bUniversity of South Africa,$cc2001.
300 $aix, 150 p. ;$c22 cm.
504 $aIncludes bibliographical references (p. 150 p).
650 0 $aCustomer services$zAfrica, Sub-Saharan.