| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:231076990:1004 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:231076990:1004?format=raw |
LEADER: 01004cam a2200265 a 4500
001 2002275103
003 DLC
005 20030709193857.0
008 020103s2001 enka b 001 0 eng
010 $a 2002275103
020 $a0750652446
040 $aDLC$cDLC$dDLC
050 00 $aHD9980.5$b.L35 2001
082 00 $a658.3$221
100 1 $aLashley, Conrad.
245 10 $aEmpowerment :$bHR strategies for service excellence /$cConrad Lashley.
260 $aOxford ;$aBoston :$bButterworth/Heinemann,$c2001.
300 $axvii, 300 p. :$bill. ;$c24 cm.
440 4 $aThe hospitality, leisure and tourism series
504 $aIncludes bibliographical references (p. [277]-293) and index.
650 0 $aService industries$xManagement.
650 0 $aService industries$xQuality control.
650 0 $aCustomer services$xManagement.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/els031/2002275103.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/els031/2002275103.html