| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:29882397:786 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:29882397:786?format=raw |
LEADER: 00786cam a22002654a 4500
001 99069990
003 DLC
005 20010426150510.0
008 991230s2000 caua 000 0 eng
010 $a 99069990
020 $a1560525770 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.F557 2000
082 00 $a658.8/12$221
100 1 $aFinch, Lloyd C.
245 10 $aTelephone courtesy & customer service /$cLloyd Finch.
246 3 $aTelephone courtesy and customer service
250 $a3rd ed.
260 $aMenlo Park, Calif. :$bCrisp Publications,$cc2000.
300 $avi, 104 p. :$bill. ;$c26 cm.
490 1 $aA Fifty-Minute series book
650 0 $aCustomer services.
650 0 $aTelephone etiquette.
830 0 $aFifty-Minute series.