| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:29632996:1178 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:29632996:1178?format=raw |
LEADER: 01178cam a2200277 a 4500
001 98037393
003 DLC
005 20060725214811.0
008 980901s1999 nyua b 001 0 eng
010 $a 98037393
020 $a0684845113
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B478 1999
082 00 $a658.8/12$221
100 1 $aBerry, Leonard L.,$d1942-
245 10 $aDiscovering the soul of service :$bthe nine drivers of sustainable business success /$cLeonard L. Berry.
260 $aNew York, NY :$bFree Press,$cc1999.
300 $axiv, 269 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references (p. 249-255) and index.
650 0 $aCustomer services$xManagement.
650 0 $aCustomer services$xManagement$xCase studies.
650 0 $aService industries.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/simon051/98037393.html
856 41 $3Sample text$uhttp://www.loc.gov/catdir/samples/simon031/98037393.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/simon031/98037393.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html