| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:24778587:997 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:24778587:997?format=raw |
LEADER: 00997pam a2200241 a 4500
001 98031159
003 DLC
005 20040618121853.0
008 980821s1999 nyua b 001 0 eng
010 $a 98031159
020 $a0471319929 (alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHD9696.2.A2$bC96 1999
100 1 $aCzegel, Barbara,$d1953-
245 10 $aHelp desk practitioner's handbook /$cBarbara Czegel.
260 $aNew York :$bJohn Wiley,$cc1999.
300 $axxiii, 400 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aComputer industry$xCustomer services$xManagement.
650 0 $aElectronic office machine industry$xCustomer services$xManagement.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley041/98031159.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley031/98031159.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix01/98031159.html