| Record ID | marc_loc_2016/BooksAll.2016.part24.utf8:96691354:843 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part24.utf8:96691354:843?format=raw |
LEADER: 00843cam a2200229 a 4500
001 95009207
003 DLC
005 19961010120457.8
008 950501s1995 waua b 001 0 eng
010 $a 95009207 //r96
020 $a1556159277
040 $aDLC$cDLC$dDLC
050 00 $aT58.64$b.M53 1995
082 00 $a004/.068/8$220
245 00 $aMicrosoft sourcebook for the help desk :$btechniques and tools for support organization design and management.
260 $aRedmond, Wash. :$bMicrosoft Press,$cc1995.
300 $aix, 384 p. :$bill. ;$c23 cm. +$e1 computer laser optical disc (4 3/4 in.)
440 0 $aMicrosoft professional editions
504 $aIncludes bibliographical references (p. 375-376) and index.
650 0 $aInformation technology$xManagement.
650 0 $aCustomer services$xManagement.
710 2 $aMicrosoft Corporation.