| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:227477823:1102 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:227477823:1102?format=raw |
LEADER: 01102cam a2200301 a 4500
001 94187639
003 DLC
005 19950222102139.3
008 930519s1993 nyu 000 0 eng d
010 $a 94187639 //r95
020 $a0823705021
035 $a(OCoLC)28130779
040 $aNjNPSE$cNjNPSE$dIU$dO$dDLC
042 $alccopycat
050 00 $aHF5415.5.A3$bC74 1993
082 00 $a658.8/12$220
245 00 $aCreating a customer-focused organization /$c[edited by Theresa Brothers and Kathleen Carson].
260 $aNew York, NY :$bConference Board,$cc1993.
300 $a26 p. ;$c28 cm.
490 1 $aReport / The Conference Board ;$vno. 1030
500 $aCover title.
500 $a"Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992"--P. 6.
650 0 $aCustomer services$xQuality control.
650 0 $aTotal quality management.
700 1 $aBrothers, Theresa.
700 1 $aCarson, Kathleen M.
710 2 $aConference Board.
830 0 $aConference Board report ;$vno. 1030.