| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:135277961:793 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:135277961:793?format=raw |
LEADER: 00793cam a2200229 a 4500
001 94025323
003 DLC
005 19970611172500.8
008 940526s1994 nyua 000 0 eng
010 $a 94025323
020 $a0814423566
040 $aDLC$cDLC$dDLC
050 00 $aHE5903.F435$bB58 1994
082 00 $a388/.044/06573$220
245 00 $aBlueprints for service quality :$bthe Federal Express approach.
250 $a2nd ed.
260 $aNew York, NY :$bAMA Membership Publications Division, American Management Association,$cc1994.
300 $a77 p. :$bill. ;$c22 cm.
440 0 $aAMA management briefing
610 20 $aFederal Express Corporation$xManagement.
650 0 $aExpress service$xManagement.
710 20 $aAmerican Management Association.$bAMA Membership Publications Division.