| Record ID | marc_loc_2016/BooksAll.2016.part21.utf8:203218560:761 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part21.utf8:203218560:761?format=raw |
LEADER: 00761cam a2200229 a 4500
001 92028195
003 DLC
005 19990511160535.4
008 920722s1993 maua b 001 0 eng
010 $a 92028195 //r96
020 $a089006640X
040 $aDLC$cDLC$dDLC
050 00 $aTK6281$b.G33 1993
082 00 $a621.385$220
100 1 $aGable, Robert A.$q(Robert Allen),$d1954-
245 10 $aInbound call centers :$bdesign, implementation, and management /$cRobert A. Gale.
260 $aBoston :$bArtech House,$cc1993.
300 $axiv, 172 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aTelephone stations$xManagement.
650 0 $aTelephone switching systems, Electronic.
650 0 $aCall centers$xManagement.