| Record ID | marc_loc_2016/BooksAll.2016.part20.utf8:46282773:697 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part20.utf8:46282773:697?format=raw |
LEADER: 00697cam a2200217 a 4500
001 90023765
003 DLC
005 19950222145705.6
008 901107s1991 maua b 00110 eng
010 $a 90023765 //r95
020 $a0201570904 :$c$21.95 ($24.95 Can.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.W56 1991
082 00 $a658.8/12$220
100 10 $aWhiteley, Richard C.
245 14 $aThe customer-driven company :$bmoving from talk to action /$cRichard C. Whiteley.
260 0 $aReading, Mass. :$bAddison-Wesley,$cc1991.
300 $a308 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aCustomer services.