| Record ID | marc_loc_2016/BooksAll.2016.part01.utf8:39759992:795 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part01.utf8:39759992:795?format=raw |
LEADER: 00795cam a22002414a 4500
001 00057607
003 DLC
005 20010503074935.0
008 000627s2001 nyua b 001 0 eng
010 $a 00057607
020 $a0814406068
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.525$b.Z46 2001
082 00 $a658.8/12$221
100 1 $aZemke, Ron.
245 10 $aE-service :$b24 ways to keep your customers when the competition is just a click away /$cRon Zemke, Tom Connellan.
260 $aNew York :$bAMACOM, American Management Association,$c2001.
300 $aviii, 341 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 323-325) and index.
650 0 $aCustomer loyalty.
650 0 $aInternet marketing.
700 1 $aConnellan, Thomas K.,$d1942-