| Record ID | marc_loc_2016/BooksAll.2016.part01.utf8:17126725:1062 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part01.utf8:17126725:1062?format=raw |
LEADER: 01062cam a22002774a 4500
001 00032093
003 DLC
005 20040621200104.0
008 000414s2000 enka b 001 0 eng
010 $a 00032093
020 $a0471720348 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD9980.5$b.G776 2000
082 00 $a658.8$221
100 1 $aGrönroos, Christian,$d1947-
245 10 $aService management and marketing :$ba customer relationship management approach /$cChristian Grönroos.
250 $a2nd ed.
260 $aChichester ;$aNew York :$bWiley,$cc2000.
300 $ax, 394 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xMarketing.
650 0 $aCustomer services.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley044/00032093.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley037/00032093.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix05/00032093.html