| Record ID | marc_ithaca_college/ic_marc.mrc:83297845:1109 |
| Source | Ithaca College Library |
| Download Link | /show-records/marc_ithaca_college/ic_marc.mrc:83297845:1109?format=raw |
LEADER: 01109cam a2200289Ia 4500
001 133521
005 19931025171342.0
008 930519s1993 nyu 000 0 eng d
010 $o28130779
035 $9AAP-5866
040 $aPSE$cPSE$dUIU$dOHI$dXIM
020 $a0823705021
092 0 $a658.812$bC862$220
090 $aHF5415.5$b.C683 1993
049 $aXIMM
245 00 $aCreating a customer-focused organization /$c[edited by Theresa Brothers and Kathleen Carson].
260 $aNew York, NY :$bConference Board,$cc1993.
300 $a26 p. ;$c28 cm.
500 $aTitle from caption.
520 $aSelected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992.
650 0 $aCustomer services$xQuality control.
650 0 $aTotal quality management.
700 10 $aBrothers, Theresa.
700 10 $aCarson, Kathleen M.
710 20 $aConference Board.
711 20 $aCreating and Maintaining Customer-Focused Organizations Conference$d(1992 :$cNew York, N. Y.)
830 0 $aConference Board report ;$vno. 1030