| Record ID | marc_ithaca_college/ic_marc.mrc:174694877:995 |
| Source | Ithaca College Library |
| Download Link | /show-records/marc_ithaca_college/ic_marc.mrc:174694877:995?format=raw |
LEADER: 00995cam a22003014a 4500
001 269610
005 20010214122042.0
008 000224s2001 nyua b 001 0 eng
010 $a 00027256 $o43615561
035 $9ADI-4317
040 $aDLC$cDLC$dC#P$dXIM
020 $a0789007266 (hc : alk. paper)
020 $a0789011417 (pbk. : alk. paper)
042 $apcc
050 00 $aTX911.3.M27$bS46 2001
082 00 $a647.94/068/5$221
049 $aXIMM
245 00 $aService quality management in hospitality, tourism, and leisure /$cJay Kandampully, Connie Mok, Beverley Sparks, editors.
260 $aNew York :$bHaworth Hospitality Press,$cc2001.
300 $axvii, 339 p. :$bill. ;$c22 cm.
504 $aIncludes bibliographical references and index.
650 0 $aHospitality industry$xManagement.
650 0 $aTourism$xManagement.
650 0 $aLeisure industry$xManagement.
700 1 $aKandampully, Jay.
700 1 $aMok, Connie.
700 1 $aSparks, Beverley.
994 $aE0$bXIM