| Record ID | marc_columbia/Columbia-extract-20221130-032.mrc:117712893:4838 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-032.mrc:117712893:4838?format=raw |
LEADER: 04838cam a2200697 a 4500
001 15761494
005 20220402234249.0
006 m o d
007 cr cnu---unuuu
008 130506s2013 flu ob 001 0 eng d
010 $a 2013010825
035 $a(OCoLC)ocn841829572
035 $a(NNC)15761494
040 $aN$T$beng$epn$cN$T$dYDXCP$dIDEBK$dCDX$dOCLCA$dSTF$dOCLCF$dORE$dCRCPR$dOCLCQ$dOCLCA$dOCLCQ$dUAB$dNJR$dOCLCO$dOCLCA$dOCLCQ$dSSC$dU3W$dWYU$dUWO$dOCLCO$dOCLCA$dTYFRS$dAU@$dOCLCO$dOCLCQ$dUKAHL$dLEAUB$dESU$dOCLCA$dOCLCQ$dVT2$dOCLCO$dTHCMU$dOCLCO
019 $a965490017$a1065676209$a1086446231$a1281713640
020 $a9781466582590$q(electronic bk.)
020 $a1466582596$q(electronic bk.)
020 $a9781299709805
020 $a129970980X
020 $a9781315300429$q(e-book)
020 $a1315300427
020 $a9781482218817$q(e-book ;$qMobi)
020 $a148221881X
020 $a9781482218824$q(e-book ;$qePub)
020 $a1482218828
020 $z9781466582583
020 $z1466582588
035 $a(OCoLC)841829572$z(OCoLC)965490017$z(OCoLC)1065676209$z(OCoLC)1086446231$z(OCoLC)1281713640
037 $a502231$bMIL
050 4 $aRS100$b.D46 2013eb
060 4 $aQV 737.1
072 7 $aMED$x023000$2bisacsh
072 7 $aMED$x058170$2bisacsh
072 7 $aMED$x071000$2bisacsh
072 7 $aMED$x072000$2bisacsh
082 04 $a615.1068$223
049 $aZCUA
100 1 $aDe Silva, Titus.
245 10 $aEssential management skills for pharmacy and business managers /$cTitus De Silva.
260 $aBoca Raton :$bTaylor & Francis/CRC Press,$c2013.
300 $a1 online resource
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
505 0 $a1. Managing professionals -- 2. Management theories -- 3. Managing a pharmacy -- 4. Managing change -- 5. Managing risk -- 6. Problem solving -- 7. Conflict resolution -- 8. Managing stress at work -- 9. Team building -- 10. Effective communication -- 11. Leadership -- 12. Effective delegation -- 13. Empowerment -- 14. Motivation -- 15. Managing cultural diversity at work -- 16. Performance review -- 17. Quality management systems -- 18. Quality management system for pharmacy practice -- 19. Audits and reviews -- 20. Dispensing errors and near misses -- 21. Patient complaints.
520 $aAs a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient- focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
650 0 $aPharmacy management.
650 12 $aPharmacy Administration
650 6 $aPharmacies$xGestion.
650 7 $aMEDICAL$xDrug Guides.$2bisacsh
650 7 $aMEDICAL$xNursing$xPharmacology.$2bisacsh
650 7 $aMEDICAL$xPharmacology.$2bisacsh
650 7 $aMEDICAL$xPharmacy.$2bisacsh
650 7 $aPharmacy management.$2fast$0(OCoLC)fst01060352
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aDe Silva, Titus.$tEssential management skills for pharmacy managers.$dBoca Raton : Taylor & Francis/CRC Press, 2013$z9781466582583$w(DLC) 2013010825$w(OCoLC)830683957
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15761494$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS