| Record ID | marc_columbia/Columbia-extract-20221130-031.mrc:398885686:2531 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-031.mrc:398885686:2531?format=raw |
LEADER: 02531cam a2200517Ma 4500
001 15372157
005 20220501000737.0
006 m o d
007 cr cn|||||||||
008 150202r20152008enkad ob 001 0 eng d
035 $a(OCoLC)ocn958109952
035 $a(NNC)15372157
040 $aTYFRS$beng$epn$cTYFRS$dOCLCO$dOCLCQ$dOCLCF$dAU@$dOCLCQ$dK6U$dOCLCO
019 $a1058458239
020 $a9781315704852$q(e-book ;$qPDF)
020 $a1315704854
020 $z9780765621160
035 $a(OCoLC)958109952$z(OCoLC)1058458239
043 $an-us---
050 4 $aHD5713.6.U6$bG89 2015
082 14 $a331.12042$bG986
082 04 $a331.12042$bG986
049 $aZCUA
100 1 $aGuy, Mary E.$q(Mary Ellen)
245 10 $aEmotional labor :$bputting the service in public service /$cMary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
260 $aLondon ;$aNew York :$bRoutledge,$c2015.
300 $a1 online resource (xvi, 238 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
500 $aOriginally published 2008 by M.E. Sharpe.
504 $aIncludes bibliographical references and index.
505 0 $a1. Emotional labor and public service -- 2. The disconnect between public administration theory and practice -- 3. Governance, demanding publics, and citizen satisfaction -- 4. I'll know it when I see it : emotional labor, verbal judo, and artful affect -- 5. Burnout versus making a difference : the costs and benefits of emotion work -- 6. Do human resource practices recognize emotional labor? -- 7. Pay inequity as the penalty for emotion work -- 8. Emotion work present and future : trends in relational occupations -- 9. Implications for theory, research, and practice.
650 0 $aPublic service employment$zUnited States$xPsychological aspects.
650 0 $aSocial workers$zUnited States$xAttitudes.
650 6 $aCréation d'emplois$zÉtats-Unis$xAspect psychologique.
650 6 $aTravailleurs sociaux$zÉtats-Unis$xAttitudes.
650 7 $aSocial workers$xAttitudes.$2fast$0(OCoLC)fst01123586
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
655 0 $aElectronic books.
655 4 $aElectronic books.
700 1 $aNewman, Meredith A.,$d1949-
700 1 $aMastracci, Sharon H.,$d1968-
776 1 $z9780765621177$z9780765621160
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15372157$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS