MARC Record from marc_columbia

LEADER: 03086cam a22004334a 4500
001 7030703
005 20221130203603.0
008 080625s2009 nyua b 001 0 eng c
010 $a 2008028625
020 $a9780801447471 (cloth : alk. paper)
020 $a080144747X (cloth : alk. paper)
024 $a40016354692
035 $a(OCoLC)ocn228371566
035 $a(OCoLC)228371566
035 $a(NNC)7030703
035 $a7030703
040 $aNIC/DLC$cDLC$dBTCTA$dYDXCP$dC#P$dOrLoB-B
042 $apcc
043 $an-us---
050 00 $aHD8039.A4272$bU583 2009
082 00 $a387.7068/3$222
245 00 $aUp in the air :$bhow airlines can improve performance by engaging their employees /$cGreg J. Bamber [and others].
260 $aIthaca :$bILR Press/Cornell University Press,$c2009.
300 $axi, 222 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references (p. [199]-213) and index.
505 00 $g1.$tLow-Cost Competition in the Airline Industry -- $g2.$tDevelopments in the U.S. Airline Industry -- $g3.$tDevelopments in the Airline Industry in Other Countries -- $g4.$tIndustry Trends in Costs, Productivity, Quality, and Morale -- $g5.$tAlternative Strategies for New Entrants: Southwest vs. Ryanair -- $g6.$tThe Legacy Responses: Alternative Approaches -- $g7.$tBuilding a More Balanced Airline Industry.
520 1 $a"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--BOOK JACKET.
650 0 $aAirlines$zUnited States$xEmployees.
650 0 $aAirlines$zUnited States$xPersonnel management.
650 0 $aAirlines$xEmployees$xLabor unions$zUnited States.
650 0 $aIndustrial relations$zUnited States.$0http://id.loc.gov/authorities/subjects/sh2008104553
650 0 $aAirlines$xEmployees.$0http://id.loc.gov/authorities/subjects/sh85002655
650 0 $aAirlines$xPersonnel management.
650 0 $aAirlines$xEmployees$xLabor unions.$0http://id.loc.gov/authorities/subjects/sh85136526
650 0 $aIndustrial relations.$0http://id.loc.gov/authorities/subjects/sh85065928
700 1 $aBamber, Greg,$d1949-$0http://id.loc.gov/authorities/names/n85184898
852 00 $boff,bus$hHD8039.A4272$iU583 2009