MARC Record from marc_columbia

LEADER: 03621cam a2200409 a 4500
001 6383166
005 20221122031126.0
008 070621t20082008nyua b 001 0 eng
010 $a 2007024104
019 $a148797985
020 $a9781555705282 (alk. paper)
020 $a1555705286 (alk. paper)
035 $a(OCoLC)ocn145732820
035 $a(NNC)6383166
035 $a6383166
040 $aDLC$cDLC$dBAKER$dBTCTA$dYDXCP$dC#P$dBWX$dOrLoB-B
043 $an-us---
050 00 $aZ711.45$b.V576 2008
082 00 $a025.5/2$222
245 00 $aVirtual reference service :$bfrom competencies to assessment /$cedited by R. David Lankes [and others].
260 $aNew York :$bFacet Pub.,$c[2008], ©2008.
300 $axvii, 206 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
505 00 $gPt. I.$tStarting up -- $tIntroduction: the virtual reference desk conferences as a revelatory case /$rR. David Lankes -- $g1.$tCreating your own consortium in less than six months: a true story of virtual reference /$rHelene Lafrance, Locke Morrisey and Judy Trump -- $g2.$tImplementing VR on the fly: staff motivation and buy-in /$rClara Ogbaa, Lorin Flores Fisher and Lisa Ancelet -- $gPt. II.$tBranching out -- $g3.$tAdding instant messaging to an established virtual reference service: asking "r u there?" /$rPam Sessoms and Jean Ferguson -- $g4.$tResponding to triage taxonomy: answering virtual medical questions /$rCatherine Arnott Smith -- $g5.$tThe evolving role of reference librarians in the health sciences environment /$rGabriel R. Rios -- $gPt. III.$tOngoing improvement -- $g6.$tExaming interpersonal communication in virtual reference encounters: the library LAWLINE consortium /$rMarie L. Radford -- $g7.$tAssessing inappropriate use: learning from the AskColorado experience /$rJack Maness and Sarah Naper -- $gPt. IV.$tPulling it together: VR training -- $g8.$tMeeting the challenge of reference service in a hybrid environment: teaching LIS students today /$rDebbie L. Rabina -- $g9.$tA comprehensive VR training program /$rJoann Wasik.
500 $a"Virtual reference desk series"--P. xiii.
500 $a"Selected from the papers presented at the 7th Annual VRD (Virtual Reference Desk) conference held in San Francisco"--P. xiii.
504 $aIncludes bibliographical references and index.
520 1 $a"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources."--BOOK JACKET.
650 0 $aElectronic reference services (Libraries)$0http://id.loc.gov/authorities/subjects/sh99004600
650 0 $aReference services (Libraries)$xInformation technology.
650 0 $aElectronic reference services (Libraries)$xStudy and teaching.
650 0 $aReference librarians$xEffect of technological innovations on.
650 0 $aElectronic reference services (Libraries)$zUnited States$vCase studies.
700 1 $aLankes, R. David,$d1970-$0http://id.loc.gov/authorities/names/no99027619
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0720/2007024104.html
852 00 $bglx$hZ711.45$i.V576 2008