| Record ID | marc_columbia/Columbia-extract-20221130-012.mrc:205652339:2500 |
| Source | marc_columbia |
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LEADER: 02500pam a22003854a 4500
001 5951946
005 20221121214237.0
008 060511t20062006njua b 001 0 eng
010 $a 2006014055
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016 7 $a013511768$2Uk
019 $a70671753
020 $a0471752940 (cloth)
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035 $a(OCoLC)OCM68786660
035 $a(NNC)5951946
035 $a5951946
040 $aDLC$cDLC$dBAKER$dUKM$dC#P$dOrLoB-B
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050 00 $aHD53$b.B353 2006
082 00 $a658.4/038$222
100 1 $aBaker, Ronald J.$q(Ronald Joseph),$d1962-$0http://id.loc.gov/authorities/names/no2006101475
245 10 $aMeasure what matters to customers :$busing key predictive indicators /$cRonald J. Baker.
260 $aHoboken, N.J. :$bWiley,$c[2006], ©2006.
300 $axxii, 186 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references (p. 163-169) and index.
505 00 $g1.$tThe canary in the coal mine -- $g2.$tThe economy of mind -- $g3.$tThe old business equation -- $g4.$tThe new business equation -- $g5.$tPantometrists : counting for the sake of counting -- $g6.$tThe gospel of efficiency -- $g7.$tAll learning starts with theory -- $g8.$tConstructing a theory -- $g9.$tPantometry versus theory -- $g10.$tMeasures that matter -- $g11.$tDeveloping KPIs for your company -- $g12.$tIncreasing knowledge worker effectiveness -- $g13.$tManaging by results versus managing by means -- $g14.$tHuman capital, not cattle -- $g15.$tThe moral hazards of measurements -- $g16.$tThe dreamers versus the pantometrists.
520 1 $a"Seismic in the strategies it presents, Measure What Matters to Customers reveals how to regain a competitive advantage in the marketplace and allow your company to develop the measures that matter to your customers. Applicable to manufacturing and service businesses of all sizes, this book will challenge managers' and executives' theories about which measures are important in their businesses."--BOOK JACKET.
650 0 $aIntellectual capital.$0http://id.loc.gov/authorities/subjects/sh97008212
650 0 $aKnowledge management.$0http://id.loc.gov/authorities/subjects/sh97007353
650 0 $aSuccess in business.$0http://id.loc.gov/authorities/subjects/sh85129589
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html
852 00 $boff,bus$hHD53$i.B353 2006