| Record ID | marc_columbia/Columbia-extract-20221130-009.mrc:115403569:3107 |
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LEADER: 03107cam a22003854a 4500
001 4080381
005 20221027031600.0
008 021031t20032003njua bf 001 0 eng
010 $a 2002153131
020 $a0471264245 (alk. paper)
035 $a(OCoLC)ocm50960650
035 $a(NNC)4080381
035 $a4080381
040 $aDLC$cDLC$dC#P$dOCLCQ$dOrLoB-B
042 $apcc
050 00 $aHF1010$b.D86 2003
082 00 $a658$221
100 1 $aDunn, Paul.$0http://id.loc.gov/authorities/names/no2010024457
245 14 $aThe firm of the future :$ba guide for accountants, lawyers, and other professional services /$cPaul Dunn, Ronald J. Baker.
260 $aHoboken, N.J. :$bJohn Wiley & Sons,$c[2003], ©2003.
300 $axxix, 330 pages :$billustrations ;$c26 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references (p. 309-316) and index.
505 00 $g1.$tIntroduction --$g2.$tA Flawed Theory --$g3.$tA Paradigm Worthy of a Proud Profession --$g4.$tIntellectual Capital: The Chief Source of Wealth --$g5.$tHuman Capital: Your People Are Not Assets, They Are Volunteers --$g6.$tStructural Capital: If Only We Knew What We Know --$g7.$tSocial Capital: Man Is Not an Island --$g8.$tYou Are Your Customer List --$g9.$tYou Are What You Charge --$g10.$tMeasure What Counts: Effectiveness over Efficiency --$g11.$tThe Timeless Practice --$g12.$tSome Words on the Future --$g13.$tEpilogue.
520 1 $a"In The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services, Paul Dunn and Ron Baker confront the tired, conventional wisdom that continues to fail its adherents, and present bold, proven strategies for restoring vitality and dynamism to the professional service firm.
520 8 $aA cornerstone of Dunn and Baker's program is conducting successful transitions to new services that customers value, treating functions such as consulting as extensions, not alternatives, to traditional services. This, however, is only part of a framework aimed at liberating professionals from mechanically pursuing billable hours ad infinitum. Dunn and Baker provide proven strategies for pricing in accordance with value and develop leading Key Performance Indicators that measure success the same way customers do.
520 8 $aThe authors articulate a new theory of the professional service firm that focuses on the real factors of leverage for the firm of the future, and which tosses the antiquated theory of leveraging people and hours onto the ash heap of history."--BOOK JACKET.
650 0 $aBusiness$vHandbooks, manuals, etc.$0http://id.loc.gov/authorities/subjects/sh2007102271
650 0 $aProfessional employees$vHandbooks, manuals, etc.
650 0 $aHuman capital$vHandbooks, manuals, etc.
650 0 $aCustomer relations$vHandbooks, manuals, etc.
700 1 $aBaker, Ronald J.$q(Ronald Joseph),$d1962-$0http://id.loc.gov/authorities/names/no2006101475
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley031/2002153131.html
852 00 $boff,bus$hHF1010$i.D86 2003