| Record ID | marc_columbia/Columbia-extract-20221130-007.mrc:422939523:924 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-007.mrc:422939523:924?format=raw |
LEADER: 00924mam a2200265 a 4500
001 3410200
005 20221020070546.0
008 021118s2003 enka 001 0 eng
015 $aGBA2-V8050
020 $a0470848898
035 $a(OCoLC)ocm50301847
035 $9AVL0990CU
035 $a3410200
040 $aUKM$cUKM$dNNC
082 04 $a658.812$221
100 1 $aMcKean, John,$d1956-$0http://id.loc.gov/authorities/names/n99010357
245 10 $aCustomers are people- :$bthe human touch /$cJohn McKean.
260 $aChichester :$bWiley,$c2003, ©2002.
300 $ax, 313 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes index.
650 0 $aCustomer relations.$0http://id.loc.gov/authorities/subjects/sh85034963
650 0 $aRelationship marketing.$0http://id.loc.gov/authorities/subjects/sh96005326
852 00 $boff,bus$hHF5415.5$i.M383 2003g