| Record ID | marc_columbia/Columbia-extract-20221130-005.mrc:159555510:1329 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-005.mrc:159555510:1329?format=raw |
LEADER: 01329fam a2200325 a 4500
001 2120558
005 20220615210220.0
008 970717s1998 ilua b 001 0 eng
010 $a 97028835
020 $a0877572674 (hardcover)
035 $a(OCoLC)37361691
035 $a(OCoLC)ocm37361691
035 $9ANF8865CU
035 $a(NNC)2120558
035 $a2120558
040 $aDLC$cDLC$dNNC
050 00 $aHF5415.5$b.C445 1997
082 00 $a658.8/12$221
100 1 $aChakrapani, Chuck.$0http://id.loc.gov/authorities/names/n87108794
245 10 $aHow to measure service quality & customer satisfaction :$bthe informal field guide for tools and techniques /$cChuck Chakrapani.
246 3 $aHow to measure service quality and customer satisfaction :$bthe informal field guide for tools and techniques
260 $aChicago, Ill. :$bAmerican Marketing Assoc.,$c1998.
263 $a9710
300 $axiii, 282 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xQuality control.$0http://id.loc.gov/authorities/subjects/sh2009122700
650 0 $aCustomer services$xManagement.$0http://id.loc.gov/authorities/subjects/sh2008117646
852 00 $boff,bus$hHF5415.5$i.C445 1998