| Record ID | ia:usersnotcustomer0000shap_b6u1 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/usersnotcustomer0000shap_b6u1/usersnotcustomer0000shap_b6u1_marc.xml |
| Download MARC binary | https://www.archive.org/download/usersnotcustomer0000shap_b6u1/usersnotcustomer0000shap_b6u1_meta.mrc |
LEADER: 01534cam 2200457Ma 4500
001 ocn751735380
003 OCoLC
005 20210202030531.0
008 110729s2011 enk 000 0 eng d
040 $aUKMGB$beng$cUKMGB$dYDXCP$dOCLCO$dOCLCF$dOCLCQ
015 $aGBB191277$2bnb
016 7 $a015860125$2Uk
020 $a9780670920976$q(pbk.)
020 $a0670920975$q(pbk.)
035 $a(OCoLC)751735380
082 04 $a658.812$222
100 1 $aShapiro, Aaron.
245 10 $aUsers not customers :$bwho really determines the success of your business /$cAaron Shapiro.
260 $aLondon :$bPortfolio,$c2011.
300 $a1 volume ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aInformation technology$xManagement.
650 0 $aElectronic commerce.
650 7 $aConsumer satisfaction.$2fast$0(OCoLC)fst00876403
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 7 $aElectronic commerce.$2fast$0(OCoLC)fst00906906
650 7 $aInformation technology$xManagement.$2fast$0(OCoLC)fst00973112
938 $aYBP Library Services$bYANK$n6825896
029 1 $aNZ1$b13929309
029 1 $aUKBCI$b125375190
029 1 $aUKBNS$b125375190
029 1 $aUKSCO$b125375190
029 1 $aUKSGC$b125375190
029 1 $aUKSOM$b125375190
029 1 $aUNITY$b125375190
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 21 OTHER HOLDINGS