| Record ID | ia:usersnotcustomer0000shap |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/usersnotcustomer0000shap/usersnotcustomer0000shap_marc.xml |
| Download MARC binary | https://www.archive.org/download/usersnotcustomer0000shap/usersnotcustomer0000shap_meta.mrc |
LEADER: 01283cam a22003254a 4500
001 2011023391
003 DLC
005 20120302151555.0
008 110609s2011 nyua b 001 0 eng
010 $a 2011023391
020 $a9781591843863
020 $a1591843863
035 $a(OCoLC)ocn707249844
037 $bPenguin Group USA, Attn: Order Processing 405 Murray Hill Pkwy, East Rutherford, NJ, USA, 07073-2136$nSAN 282-5074
040 $aDLC$cDLC$dYDX$dBTCTA$dYDXCP$dVKC$dORX$dCKE$dVP@$dBWX$dDLC
042 $apcc
050 00 $aHF5415.5$b.S5196 2011
082 00 $a658.8/12$223
100 1 $aShapiro, Aaron.
245 10 $aUsers, not customers :$bwho really determines the success of your business /$cAaron Shapiro.
260 $aNew York :$bPortfolio/Penguin,$c2011.
300 $a243 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aInformation technology$xManagement.
650 0 $aInternet marketing.
650 0 $aElectronic commerce.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy1205/2011023391-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy1205/2011023391-d.html