MARC record from Internet Archive

LEADER: 05294cam 2200829Ia 4500
001 ocn474958210
003 OCoLC
005 20210624133651.0
008 091207s2001 enka ob 001 0 eng d
006 m o d
007 cr cn|||||||||
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020 $a9780080519333$q(electronic bk.)
020 $a0080519334$q(electronic bk.)
020 $z9780750652711
020 $z0750652713
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037 $a93752:93751$bElsevier Science & Technology$nhttp://www.sciencedirect.com
050 4 $aHD62.15$b.O172 2001
072 7 $aBUS$x053000$2bisacsh
072 7 $aBUS$x065000$2bisacsh
082 04 $a658.4013$222
100 1 $aOakland, John S.
245 10 $aTotal organizational excellence :$bachieving world-class performance /$cJohn S. Oakland.
250 $aRev. ed.
260 $aOxford :$bButterworth-Heinemann,$c2001.
300 $a1 online resource (271 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
520 $aTotal Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferences Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style Suitable for MBA students as well as practising managers.
505 0 $aA Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.
500 $aPrevious edition: 1999.
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
650 0 $aTotal quality management.
650 0 $aIndustrial management.
650 0 $aOrganizational effectiveness.
650 7 $aBUSINESS & ECONOMICS$xQuality Control.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xTotal Quality Management.$2bisacsh
650 7 $aIndustrial management.$2fast$0(OCoLC)fst00971246
650 7 $aOrganizational effectiveness.$2fast$0(OCoLC)fst01047852
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aOakland, John S.$tTotal organizational excellence.$bRev. ed.$dOxford : Butterworth-Heinemann, 2001$z0750652713$z9780750652711$w(OCoLC)47062683
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856 41 $3MyiLibrary, Table of contents$uhttp://www.myilibrary.com?id=102211&ref=toc
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938 $aBaker and Taylor$bBTCP$nBK0007453402
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