MARC record from Internet Archive

LEADER: 05235pam a2200673 i 4500
001 980740850
003 OCoLC
003 OCoLC
005 20151005114805.0
008 130917s2014 nyua b 001 0 eng
010 $a2013036968
019 $a852238705
020 $a9780670014668 (hardback)
020 $a0670014664 (hardback)
020 $z9780670017157 (export edition)
035 $a980740850
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084 $aBUS012000$aBUS019000$aBUS059000$2bisacsh
092 $a153.68$bSt71t
100 1 $aStone, Douglas,$d1958-$eauthor.
245 10 $aThanks for the feedback :$bthe science and art of receiving feedback (even when it is off-base, unfair, poorly delivered, and frankly, you're not in the mood) /$cDouglas Stone & Sheila Heen.
264 1 $aNew York, New York :$bViking,$c2014.
300 $a348 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
520 $a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--$cProvided by publisher.
504 $aIncludes bibliographical references (pages 325-335) and index.
650 0 $aFeedback (Psychology)
650 0 $aInterpersonal communication.
700 1 $aHeen, Sheila,$eauthor.
856 42 $3Cover image$uftp://ppftpuser:welcome@ftp01.penguingroup.com/Booksellers and Media/Covers/2008_2009_New_Covers/9780670014668.jpg
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957 00 $aOCLC reclamation of 2017-18
957 00 $aOCLC reclamation of 2017-18
957 00 $aOCLC reclamation of 2017-18
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