MARC record from Internet Archive

LEADER: 01740cam a2200289 i 4500
001 2012038338
003 DLC
005 20140105073414.0
008 121015s2013 nyu b 001 0 eng
010 $a 2012038338
020 $a9780312597283 (trade pbk.)
020 $z9781250029584 (e-book)
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aPN4129.15$b.M365 2013
082 00 $a808.5/1$223
100 1 $aMarshall, Lisa B.
245 10 $aSmart talk :$bthe public speaker's guide to success in every situation /$cLisa B. Marshall.
250 $aFirst edition.
264 1 $aNew York :$bSt. Martin's Griffin,$c2013.
300 $axvi, 269 pages ;$c21 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
504 $aIncludes bibliographical references (pages 255-258) and index.
505 0 $aIntroduction: the (not so) hidden cost of saying the wrong thing -- Taking the "hell" out of hello: how to introduce yourself -- Conversation magic: how to improve your conversation skills -- Cat got your tongue? what to say when -- Giddyup your follow-up: how to effectively follow-up on your conversations -- From Archie Bunker to Mary Poppins: how to speak with tact and grace -- Fearless feedback: how to deliver restorative feedback -- Ouch, that hurts! how to accept criticism -- We have to talk: how to have a difficult conversation -- Tongue Fu: how to deal with difficult people -- Say no more: how to say "no" -- The art (and science) of persuasion: how to influence others -- The art of the deal: how to negotiate -- Say yes to impress: how to use positive language -- Magically delicious: how to unleash your inner charisma -- Conclusion.
650 0 $aPublic speaking.