MARC record from Internet Archive

LEADER: 04682cam 2200433Ma 4500
001 ocn441151328
003 OCoLC
005 20160210110405.0
008 090619s2010 txua b 000 0 eng d
010 $a 2009930900
040 $aDON$beng$cDON$dZS3$dYDXCP$dSINLB$dVP@$dOSU$dBDX$dOCLCQ
020 $a9781934572290
020 $a1934572292
035 $a(OCoLC)441151328
043 $an-us---
050 14 $aHF5549$b.T45 2009
082 04 $a658.3$222
100 1 $aThedford, John.
245 10 $aSmart moves management :$bcultivating world-class people and profits /$cJohn Thedford.
250 $a1st ed.
260 $aAustin, TX :$bEmerald Book Co.,$c℗♭2010.
300 $axii, 204 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references.
505 0 $aResults : how do you do that? -- Prosperous wage strategy : you starting hourly pay is what?. Smart move 1 : use the prosperous wage strategy to your advantage ; Smart move 2 : expect healthy turnover, but fight unhealthy turnover ; Smart move 3 : set no maximum wages for any position ; Smart move 4 : pay the individual, not the team, for performance ; Smart mover 5 : measure individual productivity ; Smart move 6 : have a simple compensation plan ; Smart move 7 : high wages to decrease costs ; Smart move 8 : use weekly pay as a great motivator ; Smart move 9 : remember that we are professionals ; Smart move 10 : practice "overstaffing"; its never as expensive as understaffing ; Smart move 11 : apply the experience curve to performance -- Identification of strengths : how do you hire?. Smart move 12 : win with strengths ; Smart move 13 : hire the hungry, not the starving ; Smart move 14 : adopt a rigorous selection process -- Right fit : how do you place the right person in the right role?. Smart move 15 : assess performance along a hard line : stay or go ; Smart move 16 : implement broadbanding in answer to the Peter Principle ; Smart move 17 : root out the "brotherhood of the miserable" ; Smart move 18 : recruit full-time employees only ; Smart move 19 conduct regular reviews of every employee ; Smart move 20 believe that there are no unimportant jobs ; Smart move 21 : promote an egalitarian versus an elitist approach ; Smart move 22 : expect excellence in every role -- Right training : how do you train your team members?. Smart move 23 : send employees to a company learning center ; Smart move 24 : build business intelligence with book reviews -- Great managers : how do you build such consistency of performance throughout the company?. Smart move 25 : create limits on span of control ; Smart move 26 : discover the benefits of long-term training programs ; Smart move 27 : create a lease line ; Smart move 28 : Play chess instead of checkers ; Smart move 29 : build bench strength ; Smart move 30 : calculate the cost of turnover -- Great teams : how do you build your teams?. Smart move 31 : calculate your return on hiring ; Smart move 32 : live the golden rule ; Smart move 33 : be wary of roast beef issues -- Engaged employees : how do you keep your employees so satisfied and productive?. Smart move 34 : give employees an informal Q12 survey ; Smart move 35 : once you know what's broken, fix it! ; Smart move 36 : develop a path toward leadership behavior -- Engaged customers : how do you acquire such loyal, profitable customers?. Smart move 37 : build the business for the right customer ; Smart move 38 : do not outsource customer service -- Sustainable growth : at what point do your stores' revenues peak?. Smart move 39 : do not move people around -- Real profit increase : aren't all profits real?. Smart move 40 : know what you mean by profit ; Smart move 41 : make profits possible -- Stock price increase : how do you measure the health of the company? -- "The very point of life" : why do you care so much about your team members? -- Final words : how does being "all about people" lead to consistent performance and profitability?
520 $aA book about how the author's company, Value Financial Services, balances happiness for employees, customers, and investors.
650 0 $aPersonnel management.
650 0 $aCorporate culture.
650 0 $aSuccess in business.
650 0 $aPawnbroking$zUnited States$xManagement.
610 20 $aValue Financial Services.
938 $aBrodart$bBROD$n11614692$c$21.95
938 $aDonohue Group$bDONE$nglb00000099
938 $aYBP Library Services$bYANK$n100560354
029 0 $aDON$bglb00000099
994 $aZ0$bPMR
948 $hNO HOLDINGS IN PMR - 51 OTHER HOLDINGS