| Record ID | ia:serviceoperation0000john_a5n0 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/serviceoperation0000john_a5n0/serviceoperation0000john_a5n0_marc.xml |
| Download MARC binary | https://www.archive.org/download/serviceoperation0000john_a5n0/serviceoperation0000john_a5n0_meta.mrc |
LEADER: 02532cam 2200565Ia 4500
001 ocm47435363
003 OCoLC
005 20200913231517.0
008 010718s2001 enka 001 0 eng d
040 $aCPV$beng$cCPV$dUKM$dOCLCQ$dBAKER$dYDXCP$dDEBBG$dOCLCF$dOCLCO$dOCLCQ$dZ5A$dLIP$dOCLCO$dOCLCA$dOCLCQ$dDHA$dOCLCA$dOCLCQ$dUWO$dOCLCA$dUKQUB
015 $aGBA146335$2bnb
015 $aGBA146335.$2bnb
019 $a1109545086$a1179428967
020 $a0273639226
020 $a9780273639220
035 $a(OCoLC)47435363$z(OCoLC)1109545086$z(OCoLC)1179428967
050 4 $aHD9980.5$b.J64 2001
082 04 $a658$221
084 $aQQ 250$2rvk
100 1 $aJohnston, Robert.
245 10 $aService operations management /$cRobert Johnston, Graham Clark.
260 $aHarlow, England :$bFinancial Times Prentice Hall,$c2001.
300 $axvii, 413 pages :$billustrations ;$c25 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
505 00 $tPreface --$tAcknowledgements --$tAbout the authors --$g1.$tIntroduction to Service Operations Management --$g2.$tThe Service Concept --$g3.$tCustomers and Relationships --$g4.$tCustomer Expectations and Satisfaction --$g5.$tManaging Supply Relationships --$g6.$tService Processes --$g7.$tService Capacity --$g8.$tService People --$g9.$tStructure: Networks, Technology and Information --$g10.$tPerformance Measurement --$g11.$tLinking Operations Decisions to Business Performance --$g12.$tDriving Operational Improvement --$g13.$tService Strategy --$g14.$tService Culture --$g15.$tOperational Complexity --$tIndex.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xManagement.
650 7 $aService industries$xManagement.$2fast$0(OCoLC)fst01113442
650 7 $aDienstleistung$2gnd
650 7 $aLehrbuch$2gnd
650 7 $aManagement$2gnd
700 1 $aClark, Graham.
938 $aBaker & Taylor$bBKTY$c56.80$d56.80$i0273639226$n0003712037$sactive
938 $aYBP Library Services$bYANK$n100246608
029 1 $aAU@$b000022763253
029 1 $aAU@$b000022917897
029 1 $aAU@$b000022923151
029 1 $aAU@$b000023833406
029 1 $aDEBBG$bBV013599860
029 1 $aHEBIS$b095643052
029 1 $aHR0$b0273639226
029 1 $aNLGGC$b24403740X
029 1 $aNZ1$b6259670
029 1 $aUNITY$b070269289
029 1 $aYDXCP$b100246608
994 $aZ0$bP4A
948 $hHELD BY P4A - 91 OTHER HOLDINGS