| Record ID | ia:servicemanagemen02edbleu |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/servicemanagemen02edbleu/servicemanagemen02edbleu_marc.xml |
| Download MARC binary | https://www.archive.org/download/servicemanagemen02edbleu/servicemanagemen02edbleu_meta.mrc |
LEADER: 00775cam a2200241 a 4500
001 86010682
003 DLC
005 20130725074502.0
008 860501s1986 ncua b 001 0 eng
010 $a 86010682
020 $a087664941X :$c$34.95 (est.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B55 1986
082 00 $a658.8/12$219
100 1 $aBleuel, William H.
245 10 $aService management :$bprinciples and practices /$cWilliam H. Bleuel and Joseph D. Patton, Jr.
250 $a2nd ed.
260 $aResearch Triangle Park, N.C., U.S.A. :$bISA Press,$cc1986.
300 $axv, 310 p. :$bill. ;$c24 cm.
504 $aBibliography: p. 300-306.
500 $aIncludes index.
650 0 $aCustomer services$xManagement.
700 1 $aPatton, Joseph D.,$cJr.,$d1938-