MARC record from Internet Archive

LEADER: 02446cam 2200397 a 4500
001 9921454570001661
005 20150423134731.0
008 080911s2010 nyua b 001 0 eng
010 $a 2008039870
020 $a9780765617705 (cloth : alk. paper)
020 $a0765617706 (cloth : alk. paper)
029 1 $aAU@$b000043415405
035 $a(CSdNU)u401726-01national_inst
035 $a(OCoLC)249134746
035 $a(OCoLC)249134746
035 $a(OCoLC)249134746
040 $aDLC$cDLC$dBTCTA$dYDXCP$dC#P$dBWX$dMNW
049 $aCNUM
050 00 $aHF5415.335$b.O55 2010
082 00 $a658.8/12$222
100 1 $aOliver, Richard L.
245 10 $aSatisfaction :$ba behavioral perspective on the consumer /$cRichard L. Oliver.
250 $a2nd ed.
260 $aArmonk, N.Y. :$bM.E. Sharpe,$cc2010.
300 $axxii, 519 p. :$bill ;$c27 cm.
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.
650 0 $aConsumer satisfaction.
650 0 $aConsumer satisfaction$xEvaluation.
938 $aBaker and Taylor$bBTCP$nBK0007972986
938 $aYBP Library Services$bYANK$n2934071
938 $aBlackwell Book Service$bBBUS$nR2825520$c$129.95
947 $fSOBM-MKT$hCIRCSTACKS$p$111.76$q1
949 $aHF5415.335 .O55 2010$i31786102618151
994 $a92$bCNU
999 $aHF 5415.335 .O55 2010$wLC$c1$i31786102618151$d3/22/2013$e8/7/2011 $lCIRCSTACKS$mNULS$n6$q3$rY$sY$tBOOK$u4/28/2010