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MARC record from Internet Archive

LEADER: 00690cam a2200205 a 4500
001 6ae403b4078c4b57b8a1c3f8e37b08d2
003 UK-BiTAL
005 20050705141905.0
008 961205s1991 xxu | 000 ||eng|d
020 $a1560520841
035 $a()1560520841
040 $aQU$cQU$dNP$dUK-BiTAL
100 1 $aScott, Dru.
245 00 $aRevised customer satisfaction :$bthe other half of your job /$cDru Scott.
260 $aMenlo Park, Calif. :$bCrisp Publications,$c1991.
440 2 $aA Fifty-minute series book
500 $aRevised ed. of Customer satisfaction.
500 $aCover title: Customer satisfaction.
700 1 $aScott, Dru.$tCustomer satisfaction.
740 0 $aCustomer satisfaction.